GEMSTONE/NORTH SEATTLE AIRPORT

***BE SURE TO VIEW OUR SEPERATE PARKING FAQ ON THE PARKING PAGE***

 

How many airlines are currently seving Gemstone?

We have 26 airlines at Gemstone as of 2014.

 

How many destinations are served from Gemstone?

Currently, airlines fly to 49 total destinations; 33 domestic destinations and 16 international destinations. We have plans to eventually have service to 93 destinations; 58 domestic destinations and 35 international destinations.

 

What about Cargo/Private Aircraft?

Our new logistics facility is located across from International Hall. It processes all cargo through the airport. Our FBO/General Aviation parking is across the taxiway from this cargo facility. Special clearence is required to reach this facility and may be obtained from the Logistics office at the cargo facility. We also host several private companies on that side of the airport including Boeing.

 

What do you mean by Central Concourse or International Hall?

At the airport, there are two seperate terminal complexes. The domestic complex has gate areas called Terminal A and Terminal T. They are connected by the Central Concourse, which holds the security and baggage claim for the terminals as well as shops, restaurants, services, and airport offices. The international complex on the other side of the airfield has a gate area called Terminal B. The area holding customs, baggage claim, and security for Terminal B is known as the International Hall. The two complexes are linked by a free shuttle service which runs at 5-10 minute headways 24 hours/day.

 

How many gates are at the airport?

We have 34 gates spread across our terminals. 17 are in Terminal A and 9 are located in Terminal B, and 8 are in Terminal T.

 

How many runways are at Gemstone Airport?

We currently have one 11,000 ft. long runway. We are in the middle of an environmental study to add a second 8,000 ft. arrivals runway.

 

How can I get airport information or receive help, such as paging someone or finding a hotel, rental car, or taxicab?

The Gemstone Airport Customer Service staff and are here to help you navigate the airport smoothly.  They can direct you to gates, baggage carousels, shops, restaurants, ground transportation, and other services. There are several ways to get information and help.

From outside the airport:

• Call the airport’s toll-free number (800) FLY-GEM1 or (800) 359-4361

From inside the airport:

• Use one of our white courtesy telephones, which are located throughout the airport.

• Go to an information booth. You can find 4 booths in the Central Concourse, 1 in Terminal A, 1 in Terminal B, and 2 in the International Hall

 

What can I carry with me on my flight?

The Transportation Security Administration (TSA) Web site provides a current list of items that are restricted on flights. Visit: www.tsa.gov/travelers/index.shtm

 

What kind of identification do I need to get on my flight?

Adult passengers (18 and over) are required to show a U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto their flight. This is most typically a state driver’s license, or a passport. All airlines have established policies regarding acceptable identification documentation. For the most current information, contact your airline, the TSA, or review the TSA Web site information at: www.tsa.gov/travelers/airtravel/acceptable_documents.shtm.

 

When should I plan on arriving at the airport before my flight?

Every travel experience is different and it is important for travelers to understand the time requirements involved in a trip. Travelers should contact their airline to ask about cut-off times for checking bags, and to find out how many minutes the airline expects travelers to be at the gate prior to departure. Check this websites's homepage for current security wait times and road conditions.

 

How can I escort someone to or from their gate?

In certain circumstances, the TSA makes an exception to the "ticketed-passengers-only" rule for gate access. The exception applies to people who need to escort an unaccompanied minor passenger, an elderly passenger, or a traveler who is physically challenged. Contact your passenger’s airline to find out its policy. Usually, an airline reservations agent can help you make the arrangements, which will involve getting a "demonstrated need" pass from the airline.

 

What kind of accessibility services are available at GEM?

All facilities at Gemstone are accessible. Please visit an information point or call (800) FLY-GEM1 or (800) 359-4361 for more information.

 

Can I get a wheelchair to help me to or from my flight?

Airlines at Gemstone are responsible for providing wheelchairs and electric cart service for their customers. You can request this service from an airline in advance or at the ticket counter when you check in.

 

Where can I meet my arriving party at Gemstone?

Because only ticketed passengers may go to airline gates – except for people escorting a passenger who is elderly, a minor, or an individual with disabilities – you must meet arriving passengers in the Central Concourse or International Hall. Most people meet arriving travelers in baggage claim area of the Central Concourse or outside International Hall. Some people also meet up in the central area of the Central Concourse near the large fountain.

 

Does Gemstone Airport have baggage storage?

No, the airport does not have a baggage storage service.

 

What forms of public transportation serve the airport?

GEMTrans bus serve the airport connecting Gemstone Airport to Downtown. There are connections at the Downtown Transit hub to areas across the region.

Taxis, limousines, shuttles, and car rental companies provide alternative transportation. 

Please check out our Transportation Page.

 

Are there ATMs or a bank at the airport?

You will find ATMs located throughout the Central Concourse, Terminals, and International Hall. We currently do not have a full service bank, however we are in talks with several banks for a location in Central Concourse.

 

Where is the Lost and Found?

Gemstone's Lost and Found office is located on the Level 2 of the Central Concourse. The Lost and Found office is open Monday through Friday, 8 a.m. to 7:30 p.m., and Saturday and Sunday, 8 a.m. to 6 p.m. To inquire about an item lost at an airport location (restaurant, bathroom, security screening, etc.) call (800) FLY-GEM1 or (800) 359-4361.

NOTE: Personal items lost while in flight or at an airline gate are collected and held for claim by the operating airline. Lost luggage is also held for claim by airline companies.

 

Does Gemstone Airport have free Wi-Fi service?

Gemstone International Airport has free Wi-Fi in all terminal areas.

To get online, follow these simple steps:

• Verify your wireless connection is enabled or on

• Locate the connection named, “GEM Airport Free WiFi.” Select this network and click “Connect”

• Open an internet browser to see the Gemstone Airport welcome page

 

If you have any other questions, please don't hesitate to call our toll-free help line at (800) FLY-GEM1 or (800) 359-4361. Thanks!